Returns and refunds

At Luxe Star Maps, your happiness and satisfaction take centre stage. Delivering top-tier products and a smooth shopping journey is at the heart of what we do. We recognise that sometimes, products may fall short of your expectations, orders may need to be canceled, or you might encounter a defective item. We are committed to providing you the best experience. Our refund, return, cancellation, and replacement policies are designed to ensure your satisfaction and give you peace of mind when shopping with us.

Change of mind

Due to the nature of our star maps being custom made for you, we cannot accept returns due to change of mind.

Defective or faulty product

We design and produce our star maps at the highest quality, so in the rare chance they're not to the standard, we've got you covered. We give you 30 days to take your Luxe Star Map, confidently knowing you can return items if they have any damage or are faulty for 30 days. Just simply take a photo of the defects or damage on arrival and send it to our team at . So go ahead, shop with confidence and enjoy your quality guarantee. And remember, there are no return delivery costs.

Missing Items

While all our products are shipped with a tracking number, in the uncommon event that items go missing, please contact our team. We are committed to assisting you to the best of our abilities.

Exchanges

In the case of exchanges, we will arrange for a free replacement to be sent to you, and we will cover all shipping costs associated with the replacement process.

Refunds

In the case of refunds, please allow up to 5 days for the reimbursement to be processed and issued to the original purchasing card. If it has been longer than 5 days please reach out to our team at support@luxestarmaps.com

FAQS

• How do I return a my order?

  Initiating a return is simple. Contact us, and we'll provide a return label along with step-by-step instructions for your order's safe journey back to us. Rest assured, we'll cover the delivery costs.

• Can I exchange an order?

  While our custom-made star maps are non-returnable due to change of mind, we are more than willing to exchange any map that may have gone through any defects or faults.

• How do I exchange or return a defective or faulty product?

  If you suspect your item might be defective or faulty and it's within 30 days of your purchase, simply reach out to us at support@luxestarmaps.com to facilitate the exchange or return.

We hope that this policy provides you with the peace of mind to shop with confidence at Luxe Star Maps. Should you have any inquiries or uncertainties regarding our refund, return, cancellation, or replacement policies, please feel free to reach out to our team at or via our virtual chat. We're at your service!